by888 Frequently Asked Questions

KYC stands for Know Your Customer — it is an identity and age verification process required by Philippine gaming regulations and anti-money laundering (AMLA) law. by888 requires KYC before processing any withdrawal. You will need to submit a valid Philippine government-issued photo ID such as a PhilSys National ID, passport, LTO driver's license, UMID, SSS card, or voter's ID. Verification is typically completed within 24 hours.

The minimum age to register and play on by888 is 21 years old. This is mandated by PAGCOR regulations and Philippine gaming law. Any account found to belong to a person under 21 will be closed immediately and any balance will be returned to the payment source. by888 enforces this through mandatory KYC identity verification before withdrawals are processed.

On the by888 login page, click "Forgot Password" and enter the mobile number or email address registered to your account. A one-time PIN (OTP) will be sent to your registered mobile. Enter the OTP and you will be prompted to set a new password. If you no longer have access to your registered mobile number, contact by888 support via live chat — the team is available 24/7 and can verify your identity through alternative means.

No. by888 strictly enforces a one-account-per-person policy. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of the by888 Terms and Conditions and will result in all accounts being closed and balances forfeited. If you have accidentally created a duplicate account, contact by888 support immediately to resolve the situation before it is flagged by the system.

To permanently close your by888 account, contact by888 support via live chat or email at [email protected]. The team will process your closure request within 24 hours. Any remaining Wallet balance that has met applicable wagering requirements will be refunded to your verified payment account. Active bonuses are voided upon closure. If the reason for closure is problem gambling, by888 also offers self-exclusion as an alternative — see the Responsible Gaming page for details.

Log in to by888 and go to the Cashier or Deposit section. Select GCash as your payment method, enter the amount you wish to deposit (minimum deposit amounts are displayed on-screen), and follow the instructions to authenticate through the GCash app or GCash number OTP. GCash deposits on by888 are processed instantly in most cases — your Wallet balance is updated in real time so you can start playing without delay.

The minimum deposit on by888 varies by payment method and is displayed on the cashier page at the time of deposit. As a general guide, GCash and PayMaya deposits start from ₱100, while bank transfers via BDO, BPI, or Metrobank may have a higher minimum. by888 does not charge deposit fees, but your payment provider (e.g. GCash) may apply their own transaction charges. Always check the current minimums on the cashier page as these may be updated.

by888 processes GCash withdrawals typically within 15 minutes to 2 hours during normal operating hours, once KYC verification is complete and no additional security checks are triggered. During peak periods or if your account is flagged for routine review, processing may take up to 24 hours. Withdrawal requests submitted after midnight Philippine time may be processed on the next business day. GCash is generally the fastest withdrawal method available on by888.

by888 does not charge withdrawal fees on its end for standard withdrawal requests via GCash, PayMaya, BDO, BPI, or Metrobank. However, your payment provider or bank may apply their own transfer charges, particularly for bank transfers via InstaPay or PesoNet. These third-party charges are outside by888's control. Check with your bank or e-wallet provider if you are unsure what fees they apply to inbound transfers.

No. by888 requires that withdrawals be made to the same payment method and account used for the original deposit, or to a verified payment account registered in your own name. This policy exists to comply with Philippine anti-money laundering (AMLA) regulations and to protect players from fraud. If you need to update your withdrawal account, contact by888 support — additional identity verification will be required before the change is approved.

The minimum withdrawal on by888 is displayed in the cashier section and is subject to change. As a general guide, the minimum is ₱500 for most payment methods including GCash and PayMaya. Bank withdrawals via BDO, BPI, or Metrobank may have a higher minimum due to bank processing requirements. Make sure your KYC verification is complete before submitting a withdrawal request, as unverified accounts cannot process withdrawals.

by888 offers a wide selection of slot games from leading providers popular among Filipino players, including JILI slots — which are among the most played online slots in the Philippines due to their local themes, fast gameplay, and high entertainment value. Other game providers on the by888 platform include PG Soft, Pragmatic Play, and more. You can browse and filter the slot library by provider, volatility, or theme directly on the Slot page.

Yes. Live sabong is one of by888's core offerings — a nod to the Philippines' deep cockfighting culture. by888 streams live sabong bouts from accredited arenas, and you can place bets in real time in PHP. Results are determined by the arena's official referee and are final. Sabong betting on by888 is governed by the rules of the streaming arena as well as by888's general betting rules. Live sabong is available to all verified by888 accounts aged 21 and above.

No, by888 games are not rigged. All slot games, live casino games, and RNG-based games available on by888 use certified Random Number Generator (RNG) technology that is independently audited by the game providers. This ensures that every spin, every card draw, and every dice roll is statistically random and uninfluenced by previous results. The house edge is built into the game mathematics — this is how casinos worldwide earn revenue — but outcomes are genuinely unpredictable on a per-game basis.

Yes. The by888 platform is fully optimised for mobile web play on both Android and iOS devices. You can access by888 via your smartphone browser (Chrome, Safari, or any modern browser) without downloading a separate app. The mobile site loads all games, the cashier, account settings, and live sabong streams. For the best experience, by888 recommends using a stable WiFi or 5G/LTE connection, especially for live dealer games and sabong streams.

If your connection drops mid-round, by888 and the game provider apply a standard disconnection policy. For most RNG slot games, any active round is completed server-side and the result is recorded in your account history — simply reconnect and log back in to see the outcome. For live dealer games and sabong, the bet placed before disconnection stands and the result is determined by the live game outcome. Contact by888 support if you believe a disconnection caused an incorrect game result.

by888 offers welcome promotions for new registered players — the current welcome bonus details, including the deposit match percentage, minimum qualifying deposit amount, and wagering requirements, are published on the by888 promotions page within your account after registration. Welcome bonuses are available in PHP and are credited to your Wallet upon meeting the qualifying conditions. Always read the full promotion terms before claiming any bonus.

A wagering requirement (also called a rollover or turnover requirement) is the total amount you must bet before bonus funds or bonus-derived winnings can be withdrawn from your by888 Wallet. For example, a ₱1,000 bonus with a 20x wagering requirement means you must place ₱20,000 in total bets before the bonus becomes withdrawable. Not all games contribute equally — slots typically contribute 100%, while live casino games may contribute less. Full details are in each promotion's specific terms.

Whether bonuses can be used on live sabong depends on the specific promotion's terms. Some by888 bonuses apply across all game categories including sabong, while others are restricted to slots or live casino games only. Always check the "eligible games" section of a bonus's terms and conditions before using bonus funds on sabong. If you're unsure, the by888 support team can clarify which game categories a specific bonus applies to.

Yes. All by888 bonuses have an expiry date — typically 7 to 30 days from the date the bonus is credited to your Wallet, depending on the specific promotion. If you do not meet the wagering requirements within the validity period, the bonus and any associated winnings are voided automatically. The expiry date is displayed in your bonus summary within your by888 account. by888 recommends checking your active bonuses regularly so you don't lose them to expiry.

by888 operates as an online gaming platform targeting Filipino players and is structured to align with applicable Philippine gaming regulations administered by PAGCOR (Philippine Amusement and Gaming Corporation). PAGCOR is the government authority responsible for regulating and licensing gaming operations in the Philippines. by888 does not make specific licensing claims on this page — for questions about the platform's regulatory standing, contact by888 support directly at [email protected].

Log in to your by888 account and go to Account Settings, then select the Responsible Gaming or Limits section. You can set a daily, weekly, or monthly deposit cap in PHP. Once your limit is reached, the system prevents further deposits until the period resets. Reductions to your deposit limit take effect immediately. If you want to increase a limit, by888 applies a 7-day cooling-off period before the increase becomes active — this is a deliberate safeguard.

Self-exclusion on by888 can be activated in two ways: through your Account Settings under the Responsible Gaming section, or by contacting by888 support directly via live chat or email at [email protected]. You can choose a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanently. Once active, all access to the by888 Platform — login, deposits, and betting — is blocked for the nominated period. Permanent self-exclusion cannot be reversed under any circumstances.

The National Center for Mental Health (NCMH) operates a 24/7 free crisis hotline at 1553, available from any Philippine mobile network. The NCMH provides support for problem gambling, mental health concerns, and emotional distress in both English and Filipino. by888 also provides responsible gaming tools including deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion — all available in your account settings or via the by888 support team at any time.

by888 customer support is available 24/7 via live chat on the platform — this is the fastest way to get help, with typical response times under 5 minutes. You can also reach the support team by email at [email protected], with a target response time of within 4 hours. Support is available in English and Filipino. For responsible gaming matters such as self-exclusion, deposit limits, or account closure, the by888 support team prioritises these requests.