Player Wellbeing

Responsible Gaming at by888

Gaming should always be something you do for fun — not out of pressure, not to chase losses, not to escape problems. by888 takes that seriously. This page covers everything you need to know about playing safely and getting help if things ever stop feeling like entertainment.

21+

Strictly 21 and Above Only

Mandatory age verification before all withdrawals on by888. No exceptions.

by888's Commitment to You

At by888, responsible gaming is not a compliance box we tick and forget about. It is a real, operational commitment that shapes how the platform is built, how accounts are managed, and how the by888 team is trained to interact with players. The Philippines has a long, vibrant gaming culture — sabong, sports betting, bingo, and casino games are woven into Filipino social life — and by888 wants to be part of that culture in a way that is positive and sustainable for every player.

The by888 platform is designed so that a player can always access their responsible gaming tools without having to call anyone, wait in a queue, or explain themselves to a stranger. Deposit limits, session reminders, and self-exclusion are all available directly in your account settings — as simple to use as changing your password.

We also know that problem gambling in the Philippines is a real issue that doesn't get talked about enough. Many Filipino players — especially those who grew up watching relatives bet on sabong in the cockpit or playing mahjong at baranggay fiestas — have grown up around gambling as something casual and normal. That normalisation makes it easier to miss the signs when enjoyment starts turning into a problem. by888 wants to be a platform that actively helps players recognise those signs and gives them the tools to act when they do.

Remember: The house always has an edge. All gambling, including all games on by888, is designed so that over time, the platform earns a margin. Never gamble with money you cannot afford to lose, and never treat gaming as a way to make money or solve financial problems.

Strict 21+ Age Policy

Philippine gaming law and PAGCOR regulations set the minimum legal age for casino-style gambling at 21 years old. by888 enforces this strictly and without exception. Unlike some platforms that rely on a checkbox at registration, by888 requires KYC identity verification — submission of a valid Philippine government-issued ID — before any withdrawal can be processed.

Accepted IDs for by888 age verification include: PhilSys National ID, Philippine passport, LTO driver's license, UMID card, SSS ID, and voter's ID. All submitted documents are verified against the name and date of birth on the by888 account. Any account where the verified age is below 21 is closed immediately with all funds returned to the payment source.

If you are a parent or guardian in Manila, Cebu, Davao, or anywhere else in the Philippines and you are concerned a minor may be accessing your by888 account, please contact by888 support immediately. by888 will investigate and close the account within 24 hours.

Zero Tolerance: Any person found to have accessed by888 under a false age representation, or who created an account to bypass the 21+ restriction, will be permanently banned and any balance will be forfeited. There are no exceptions and no appeals process for age fraud.

Your Responsible Gaming Tools

All of these tools are available directly in your by888 account settings — free, instant, and under your control

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your by888 Wallet. Once you hit your limit, the system won't allow further deposits until the period resets. Reductions take effect immediately. Increases require a 7-day cooling-off period.

Instant activation
Loss Limits

Set a ceiling on how much you can lose within a defined period on by888. Once your loss limit is reached, betting is paused automatically until the next period begins. This is one of the most effective tools for preventing a bad session from turning into a financial crisis.

Daily / Weekly / Monthly
Session Time Reminders

by888 can send you an in-platform notification after a set amount of time playing — 30 minutes, 1 hour, 2 hours, or a custom duration. It won't stop you, but it will remind you to check in with yourself and decide consciously whether to continue.

Configurable in settings
Cooling-Off Period

Need a short break? A by888 cooling-off period temporarily suspends your account for 24 hours, 48 hours, or up to 30 days. During this time, you cannot log in, deposit, or place bets. You can set one yourself or ask by888 support to apply it for you.

Applied within 1 hour
Self-Exclusion

Self-exclusion blocks all access to the by888 platform for a set period: 1 month, 3 months, 6 months, 1 year, or permanently. Once active, no login, no deposit, no betting. Permanent self-exclusion cannot be reversed under any circumstances. Contact by888 support or activate via account settings.

Active within 24 hours
Account Closure

If you decide by888 is no longer right for you, you can permanently close your account at any time. Any remaining balance will be returned to your verified GCash or payment account. Account closure requests are processed within 24 hours by the by888 support team.

Permanent closure available

Recognising Problem Gambling

Problem gambling can develop gradually. These are common signs that gaming may have stopped being entertainment and become something more serious. Be honest with yourself.

Ask Yourself — Do Any of These Apply?

Are you spending more money on gaming than you originally planned, or more than you can comfortably afford?

Do you find yourself chasing losses — placing more bets to try to win back money you've already lost?

Has gambling started affecting your relationships with your family, asawa, or mga kaibigan?

Do you feel anxious, irritable, or restless when you're not gambling?

Have you borrowed money — from family, friends, a lending app, or a loan shark — to fund your gaming?

Have you tried to cut down or stop and found you couldn't, even when you wanted to?

Do you find yourself hiding how much you gamble from people close to you?

Playing Safe — The by888 Principles

Only Bet What You Can Lose

Before you deposit on by888, decide in advance how much you're comfortable losing entirely — and treat that as your budget. Any winnings are a bonus, not expected income. Never bet your rent, groceries, or savings.

Set Time Limits Before You Start

Decide how long you'll play before you open by888 — not after you're already in a game. Time passes quickly when you're in the middle of a sabong stream or a slot session. Set your session reminder and honour it.

Don't Gamble to Escape

Gaming on by888 is entertainment — not a solution for stress, depression, loneliness, or financial pressure. If you find yourself turning to by888 to escape how you feel, that's a sign to step back and seek support instead.

Chasing Losses Never Works

All games on by888 have a built-in house edge. The longer you play after a loss trying to win it back, the more you are likely to lose. The only winning move after hitting your loss limit is to stop for the day.

Talk to Someone You Trust

If gaming has started causing stress at home or financial problems, talk to a family member or close friend about it. Many Filipino families have strong support networks — use them. You don't have to handle this alone.

Take Regular Breaks

Responsible players on by888 take breaks — days or weeks away from gaming. If you haven't taken a break from the platform in over a month, consider setting a cooling-off period now. Rest from gaming is healthy and normal.

Get Help — Philippine Support Resources

If you or someone you know needs support for problem gambling or mental health issues related to gaming, these free resources are available across the Philippines.

NCMH Crisis Hotline

1553

National Center for Mental Health — available 24 hours a day, 7 days a week, free of charge from any Philippine network. English and Filipino. Handles problem gambling, mental health crises, and emotional distress.

by888 Responsible Gaming Support

Live Chat & Email

The by888 support team can activate self-exclusion, apply deposit limits, or set a cooling-off period on your account immediately — 24/7, in English or Filipino. Email: [email protected]

PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation (PAGCOR) administers responsible gaming standards for licensed Philippine gaming operators. Players who wish to enquire about PAGCOR's responsible gaming framework are encouraged to contact by888 support, who can assist with providing relevant information and resources. by888 operates in alignment with the responsible gaming standards applicable to Philippine gaming platforms.

Play at by888 — Always Responsibly

by888 is here for the fun of it — the excitement of a sabong bout, the thrill of a big slot spin, the camaraderie of a bingo room. Enjoy it on your terms, with the tools by888 provides to keep it that way.

21+ Only. If gaming is affecting your life, call the NCMH at 1553 — free, 24/7, confidential.